Frequently Asked Questions
What is your warranty?
How do I return a part?
All returns must be approved with a Returned Goods Authorization (RGA) number. For warranty returns send your request to technicalservice@velvac.com. For other returns send your request to orders@velvac.com. Most returns will incur a 15% restocking fee and you will be responsible for freight charges. When contacting Velvac indicate the reason for the return, a Velvac invoice number and how you may be contacted. A Velvac representative will provide you with instructions.
How long does it normally take for a product to be shipped?
Standard "stock" items can usually ship within 24 hours. Some custom goods items or large volume orders may require longer lead times. To verify a ship date send your request to orders@velvac.com along with your number. A representative will contact you with the estimated ship date of your product.
What are Velvac's normal business hours?
Velvac's offices are open for business Monday through Thursday 7:00 A.M. to 4:30 P.M., and Friday 7:00 A.M. to 4:00 P.M. Central Standard Time.
Do you have a wiring diagram for my mirror?
Yes, we have detailed schematics, as well as prints, to assist you. Please contact us.